2024.0312

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

Thank you very much for always using Tokyu Stay. We would like to inform you that the comprehensive recovery work for the issue related to member rank...

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2023.031

Notice of Housekeeping Services change

Notice of Housekeeping Services change

From March 1, 2023, the Housekeeping Services for consecutive nights has changed.Check here for details ...

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2022.075

New laundry products in hotel rooms

New laundry products in hotel rooms

Thank you for choosing Tokyu Stay. We appreciate your loyalty over the years. For users of in-room Washer/Dryers, we will provide Laundry Detergent ...

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2020.0625

Extension of Temporary Closure at「TOKYU STAY Sapporo」

Extension of Temporary Closure at「TOKYU STAY Sapporo」

Please note that 「TOKYU STAY Sapporo」which has been temporarily closed since 15th April will be extending its temporary closure for the foreseeable fu...

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2020.0622

Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Check here for details...

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2020.0526

Reopening of Hotels Following Lift of State of Emergency in Japan (COVID-19)

Reopening of Hotels Following Lift of State of Emergency in Japan (COVID-19)

Check here for details...

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2020.0330

About suspension of drink service

About suspension of drink service

Dear Staying Guests, Thank you very much for choosing and staying our hotel. For the safety and protection of our guests in preventing coronavirus...

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